Returns and Refunds


Returns


Last updated: July 02, 2020

Thank you for shopping at American Towels.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us. 

Only items that have been purchased directly from The americantowels.us website, can be returned to American Towels . Products purchased through other retailers should be returned in accordance with their respective returns and refunds policy.

Items that have been purchased directly through the americantowels.us website are eligible for return within 30 calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received. Due to the nature of our product any used towels cannot be returned. 

Please contact us at help@americantowels.us for a  Return Authorization (RMA) number. Shipping for all returns that are not the fault of American Towels will be shipped back at the customers expense.  

Sale Items

Sale items, and items utilizing promo code discounts on products are not eligible for returns or refunds.  Sale prices also cannot be applied retroactively to purchase. 

How to get an RMA (Return Merchandise Authorization)

Contact us via email at help@americantowels.us.  Let us know the reason for your return and your original order number.  If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.  

Business Hours: Monday - Friday 9:00a-5:00p EST. Please allow 24 hours for a response. 

Refunds

Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you. 

Refunds may take up to 7 days after receipt at our fulfillment center. If after 7 days, the refund still has not been received contact us at help@americantowels.us.

If the item was a gift and shipped directly to you, a gift certificate in the amount of the returned product minus shipping charges will be issued in lieu of a refund to the original payment method.

Cancellations

We will do our best to catch your order and cancel if it's still in the building. If not, we will be able to refund the purchase when you return the merchandise. 

Damaged, defective or missing merchandise

Please report damaged, defective or missing merchandise within 5 business days of delivery by emailing us at help@americantowels.us. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for response.  

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us at help@americantowels.us, or by using the form, below. 

 

 

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